Refund policy

Customer cancellations

Cancellations received at least 24 hours before the confirmed booking start time are eligible for a refund, less a processing fee of 5% of the total booking amount paid.

Cancellations received less than 24 hours before the confirmed booking start time are not eligible for a refund. This also applies if you do not attend your booking.

The cancellation deadline is calculated using the local time at the venue.

To cancel, email info@venuehub.ae with your booking reference and contact details. The time we receive your request determines whether the cancellation deadline has been met.

Cancellations by Venue Hub or the venue operator

If Venue Hub or the venue operator cancels your booking, or the booked facility is unavailable, you will receive a full refund of the amount paid for the affected booking, including any booking fees. The 5% processing fee will not apply.

Alternatively, you may agree to reschedule your booking. You do not have to accept rescheduling instead of a refund.

Refund processing

Refunds will be issued to the original payment method within 7 working days after we receive an eligible cancellation request or confirm that your booking cannot be provided.

Your bank or payment provider may take additional time to display the refund in your account.

Your statutory rights

This policy does not limit your rights under applicable consumer protection laws. The 5% processing fee and cancellation restrictions do not apply where the law entitles you to a refund without those deductions or restrictions.